mugpods  Privacy Policy
Last Updated August 2018

The term 'MUGPODS' or 'us' or 'we' refers to the owner of the website and data controller whose registered office is Mugpods Limited, The Cube, Coe Street, Bolton, BL3 6BU. Our company registration number is 09800422. The term 'you' refers to the user or viewer of our website.

This privacy policy sets out how we use and protect any information that you give mugpods when you use our website https://mugpods.com

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website, then you can be assured that it will only be used in accordance with this privacy statement.

This policy is effective from April 2018 and last updated August 2018.


What we collect and why

We may collect the following information via order forms you fill in on our website:

Your contact details including name, dob, address, telephone, email – this is used to be able to contact you throughout the order process including letting you know when your order has been successfully placed and shipped. DOB is not mandatory however we may use it to wish you a happy birthday.

We may also collect the following information via cookies on our website:

Visitor time, pages visited, device used and demographics such as age and location. This data is anonymous. We also use cookies for marketing purposes to be able to display (or exclude from) ads on other platforms such as social media sites. For further information, please see the “how we use cookies” section.  

What we do with the information we gather

We require the above information to provide you, our customers the best mugpods service and achieve our mission of excellent customer service.

We do not sell your information on to any 3rd party.

Your information is only ever shared within mugpods, but can also be processed between our approved partners such as our email partner (to send you important emails where your first name and email address is shared)

We may use the information provided to us via cookies to improve our website, products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided and where you have specifically given us permission to do so.

We hold personally identifiable information for a period of 12 months once an account is set up on our website.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We do not store credit card, or bank account details nor do we share financial details with any 3rd parties.

Our website is secured by an SSL which is a web protocol that creates a secure connection between your device and our server.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. The file is added and the cookie helps us analyse web traffic. Cookies allow web applications to respond to you as an individual, for example remembering your preferences/favourite products, cart and login details. 

We use traffic log cookies to identify which pages are being visited. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and do not link it to personal information.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

For our website to work properly (in checking out) cookies are required. We advise this as a banner on our homepage. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

Links to other websites

Our website may contain links to other websites of interest including social media and offers. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, we ask for relevant permission to process your information in accordance with this privacy policy. We also state that your email will not be used for marketing purposes and that your email is not shared with 3rd parties. When signing up you are asked separately if you will agree to us sending you marketing emails.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by updating your mugpods account using the’ My Profile’ section or by emailing us at heretohelp@mugpods.com

We will do not ever sell, distribute or lease your personal information to third parties. If this changes, we are required to ask for your permission by law to do so. 

You may request details of personal information which we hold about you. This can be found by logging into your account under ‘My personal information’ section.

You may request full deletion of all data we hold about you by either using the “My personal information’ section after logging into your account or by emailing us at heretohelp@mugpods.com

If you believe that any information we are holding on you is incorrect or incomplete, you can either use the “My personal information’ section to amend it or email us at heretohelp@mugpods.com to amend it for you.